Webhooks

• Introduction
• Setup
• OAuth 2.0 Authentication
• Custom Headers
• Parameters
• Agent Presses 1    JSON  XML
• After the Call    JSON   XML
• Call Notes    JSON   XML
• Call Scoring    JSON   XML
• Call Coaching    JSON   XML

---

Introduction:

{primary} Webhooks allow for the call data generated by your Calldrip Account to be sent to a location of your choosing (i.e. your chosen CRM).

After an agent presses 1 and/or after the call, we send the call data in either JSON or XML format to the specified endpoint. These parameters can be added or changed via your Calldrip Account.

---

Setup

{primary} Webhook Setup Key Definitions:

"Endpoint" : URL you want the data to be sent to

"Data Format" : Data can be sent in JSON or XML

"Add to" : Pick which Calldrip flows to add 'Agent Presses 1' and/or 'After the Call' webhooks to.

Calldrip's Webhook Integration Page

{success} Flow Types:
"Inbound" : Leads that call a Number
"Outbound" : Leads we turned into a call (Webleads, Email Parsing, Leads via Integrations)

You do not need to add flows to Call Notes, Scoring, or Coaching!

---

OAuth 2.0 Authentication

{primary} OAuth 2.0 authentication can be configured after the webhook integration is enabled. When configured, Calldrip will automatically obtain and refresh access tokens and include them as a Bearer token in the Authorization header of each outgoing webhook request.

Two grant types are supported:

• Client Credentials (recommended) — Application-level access. Calldrip uses your client_id and client_secret to request a token directly from the token endpoint. No user interaction required.
• Authorization Code — User-delegated access. Requires an additional authorization_url and involves a redirect flow to obtain an authorization code before exchanging it for a token.

OAuth 2.0 Fields

Field	Required	Description
grant_type	Yes	Either client_credentials or authorization_code
token_url	Yes	The OAuth 2.0 token endpoint URL used to obtain access tokens
client_id	Yes	Your OAuth 2.0 application client ID
client_secret	Yes (on create)	Your OAuth 2.0 application client secret. Stored encrypted. Leave blank when updating to keep the existing secret.
authorization_url	Required for authorization_code	The OAuth 2.0 authorization endpoint URL. Only used with the Authorization Code grant type.
scopes	No	Comma-separated list of OAuth scopes to request (optional)
extra_auth_parameters	No	Additional parameters to include in the token request, as a JSON object. Example: {"resource": "https://api.example.com"}

{success} Redirect URL: When using the Authorization Code grant type, configure your OAuth provider to allow Calldrip's redirect URL. This URL is displayed on the webhook integration settings page under "OAuth 2.0 Authentication."

---

Custom Headers

{primary} Custom headers can be configured after the webhook integration is enabled. They are added to every outgoing webhook request, regardless of trigger type (Agent Presses 1, After the Call, etc.).

Custom headers are provided as a JSON object of key-value string pairs.

Example:

{"X-Api-Key": "verySecureApiKey"}

{"Authorization": "Bearer myStaticToken", "X-Custom-Header": "value"}

{warning} If a custom header named Authorization is included, it will overwrite any Authorization header set by the OAuth 2.0 configuration. Use one or the other, not both, for authentication.

---

Parameters

Parameter	Description
Calldata	Call Obj Data
calldrip_account_id	Calldrip's account ID the call belongs to
calldrip_account_name	Your Account's Name
calldrip_organization_id	Calldrip's organization ID the account belongs to
lead	Lead Obj
id	Calldrip's lead ID
alternate_id	Unique ID from lead source **(ex. Your CRM's lead ID)**
first_name	Lead's first name
last_name	Lead's last name
phone_number	Lead's phone number
email	Lead's email address
notes	Notes from lead
agent	Agent Obj
id	Calldrip's agent ID *will be null if no Agent Answers call.
alternate_id	Unique Agent Id (ex. Your CRM's Agent ID)**
first_name	Agent's first name
last_name	Agent's last name
phone_number	Agent's phone number
email	Agent's email address
call	Call Obj
id	Calldrip's call ID
source_id	Calldrip's source ID
source_name	Name of the source the lead is from
attempts	How many attempts were made on Call
duration	Duration of the call in seconds **(seconds)**
recording_url	URL for the call recording
inbound	Is Call inbound, boolean (0, 1)
outbound	Is Call outbound, boolean (0, 1)
clicktocall	Is Call to call, boolean (0, 1)
whisper	Automated message given when call is first answered by agent
status	Call status Options: Talking, Answered, Attempted, After Hours, Not Called, Failover
answered_by	Call Answered By. User's Name or If Agent Data is Null it will have the Final destination number or the BDC Name
response_time	Response time call is answered in seconds **(seconds)**
origination_time	Call Origination Time; when the call came in **(24-hr UTC)**
date_received	Date the call was received **(2022-02-20, YYYY-MM-DD)**
time_received	Time the call was received **(18:29:31, 24-hr UTC)**
vehicle_data	Vehicle Obj
vehicle_of_interest	Interested vehicle Obj
year	Year of interested vehicle
make	Make of interested vehicle
model	Model of interested vehicle
vin	Vin of interested vehicle
registration_number	Registration number of interested vehicle
status	Status of interested vehicle
tradein	Trade in vehicle Obj
year	Year of trade in
make	Make of trade in
model	Model of trade in
vin	Vin of trade in
registration_number	Registration number of trade in
status	Status of trade in
call_note	Call Note Obj (Additional Notes sent after call)
id	Calldrip's note ID
note	Note message (250 Char limit)
agent_id	Calldrip's agent ID
alternate_id	Your unique ID for user **(ex. Your CRM User's ID)**
created_at	Note Created Date **(2022-02-20 18:29:31)**
scored_call	Call Scoring Obj (Additional data sent after call is Scored)
alert_tags	Alert tags associated with call
goal_tags	Goal tags associated with call
score_tags	Score tags associated with call
opportunity	If call was opportunity, Boolean (0, 1)
result	Scorecard result
note	Scored notes summary
created_at	Scored Date **(2022-02-20 18:29:31)**
coached_call	Call Coaching Obj (Additional data sent after call is Coahced)
coached_by	Name of person who coached call
note	Notes summary from coached call
recording	Link to call recording and coach recording
created_at	Coached Date **(2022-02-20 18:29:31)**

---

Examples

---

Agent Presses 1

{primary} This Webhook is will send data to an endpoint when the agent presses 1 before the call is connected to the lead.

Some data may be listed as null or blank & will have more data on the after the call webhook. (ex. call.duration, call.recording)

Agent Press 1 - JSON Example

  {   
      "calldrip_account_id": "123",
      "calldrip_account_name": "Calldrip Account",
      "calldrip_organization_id": "1",
      "lead": {
          "id": 345678,
          "alternate_id": "bbb8e32e-cc1c-448c-8bf7-e2462c66efcb",
          "first_name": "Jon",
          "last_name": "Doe",
          "phone_number": 5558885555,
          "email": "jon_doe@test.com",
          "notes": "Interested in blue car!"
      },
      "agent": {
          "id": 32322,
          "alternate_id": "FJ45AB3",
          "first_name": "Fred",
          "last_name": "Johnson",
          "phone_number": 8885553333,
          "email": "fjohnson@test.com"  
      },
      "call": {
          "id": 43211234,
          "source_id": 32,
          "source_name": "Dealership Website",
          "attempts": 1,
          "duration": null,
          "recording_url": null,
          "inbound": 0,
          "outbound": 1,
          "clicktocall": 0,
          "whisper": "John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!",
          "status": "Talking",
          "answered_by": "Fred Johnson",
          "response_time": 10,
          "origination_time": "18:29:31",
          "date_received": "2022-02-20",
          "time_received": "18:29:31"
      },
      "vehicle_data": {
          "vehicle_of_interest": {
              "year": 2022,
              "make": "Hyundai",
              "model": "Corolla",
              "vin": 9876543210,
              "registration_number": 345623109233,
              "status": "new"
          },
          "tradein": {
              "year": 2019,
              "make": "Toyota",
              "model": "Accent",
              "vin": 9876543210,
              "registration_number": 345623109233,
              "status": "used"
          }
      }
  }

Agent Presses 1 - XML Example

<calldata>
    <calldrip_account_id>123</calldrip_account_id>
    <calldrip_account_name>Calldrip Account</calldrip_account_name>
    <calldrip_organization_id>1</calldrip_organization_id>
    <lead>
        <id>345678</id>
        <alternate_id>bbb8e32e-cc1c-448c-8bf7-e2462c66efcb</alternate_id>
        <first_name>Jon</first_name>
        <last_name>Doe</last_name>
        <phone>5558885555</phone>
        <email>"jon_doe@test.com"</email>
        <notes>Interested in blue car!</notes>
    </lead>
    <agent>
        <id>32322</id>
        <alternate_id>FJ45AB3</alternate_id>",
        <first_name>Fred</first_name>
        <last_name>Johnson</last_name>
        <phone>8885553333</phone>
        <email>"fjohnson@test.com"</email>
    </agent>
    <call>
        <id>43211234</id>
        <source_id>32</source_id>
        <source_name>Dealership Website</source_name>
        <attempts>1</attempts>
        <duration></duration>
        <recording_url></recording_url>
        <inbound>0</inbound>
        <outbound>1</outbound>
        <clicktocall>0</clicktocall>
        <whisper>John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!</whisper>
        <status>Talking</status>
        <answered_by>Fred Johnson</answered_by>
        <response_time>10</response_time>
        <origination_time>18:29:31</origination_time>
        <date_received>2022-02-20</date_received>
        <time_received>18:29:31</time_received>
    </call>
    <vehicle_data>
        <vehicle interest='buy'>
            <year>2022</year>
            <make>Hyundai</make>
            <model>Corolla</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>new</status>
        </vehicle>
        <vehicle interest='trade-in'>
            <year>2019</year>
            <make>Toyota</make>
            <model>Accent</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>used</status>
        </vehicle>  
    </vehicle_data>
</calldata>

After the Call

{primary} This Webhook is will send data to an endpoint after the call has been completed.

Other call status options: Talking, Answered, Attempted, After Hours, Not Called, & Canceled

Some data might be set as null or blank depending on what information has been sent to Calldrip (ex. Vehicle_data).

After the Call - JSON Example

{   
    "calldrip_account_id": "123",
    "calldrip_account_name": "Calldrip Account",
    "calldrip_organization_id": "1",
    "lead": {
        "id": 345678,
        "alternate_id": "bbb8e32e-cc1c-448c-8bf7-e2462c66efcb",
        "first_name": "Jon",
        "last_name": "Doe",
        "phone_number": 5558885555,
        "email": "jon_doe@test.com",
        "notes": "Interested in blue car!"
    },
    "agent": {
        "id": 32322,
        "alternate_id" : "FJ45AB3", 
        "first_name": "Fred",
        "last_name": "Johnson",
        "phone_number": 8885553333,
        "email": "fjohnson@test.com"  
    },
    "call": {
        "id": 43211234,
        "source_id": 32,
        "source_name": "Dealership Website",
        "attempts": 1,
        "duration": 100,
        "recording_url": "http://examplerecording.test/43211234",
        "inbound": 0,
        "outbound": 1,
        "clicktocall": 0,
        "whisper": "John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!",
        "status": "ANSWERED",
        "answered_by": "Fred Johnson",
        "response_time": 10,
        "origination_time": "18:29:31",
        "date_received": "2022-02-20",
        "time_received": "18:29:31"
    },
    "vehicle_data": {
        "vehicle_of_interest": {
            "year": 2022,
            "make": "Hyundai",
            "model": "Corolla",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "new"
        },
        "tradein": {
            "year": 2019,
            "make": "Toyota",
            "model": "Accent",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "used"
        }
    }
}

After the Call - XML Example

<calldata>
    <calldrip_account_id>123</calldrip_account_id>
    <calldrip_account_name>Calldrip Account</calldrip_account_name>
    <calldrip_organization_id>1</calldrip_organization_id>
    <lead>
        <id>345678</id>
        <alternate_id>bbb8e32e-cc1c-448c-8bf7-e2462c66efcb</alternate_id>
        <first_name>Jon</first_name>
        <last_name>Doe</last_name>
        <phone>5558885555</phone>
        <email>"jon_doe@test.com"</email>
        <notes>Interested in blue car!</notes>
    </lead>
    <agent>
        <id>32322</id>
        <alternate_id>FJ45AB3</alternate_id>
        <first_name>Fred</first_name>
        <last_name>Johnson</last_name>
        <phone>8885553333</phone>
        <email>"fjohnson@test.com"</email>
    </agent>
    <call>
        <id>43211234</id>
        <source_id>32</source_id>
        <source_name>Dealership Website</source_name>
        <attempts>1</attempts>
        <duration>100</duration>
        <recording_url>http://examplerecording.test/43211234</recording_url>
        <inbound>0</inbound>
        <outbound>1</outbound>
        <clicktocall>0</clicktocall>
        <whisper>John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!</whisper>
        <status>ANSWERED</status>
        <answered_by>Fred Johnson</answered_by>
        <response_time>10</response_time>
        <origination_time>18:29:31</origination_time>
        <date_received>2022-02-20</date_received>
        <time_received>18:29:31</time_received>
    </call>
    <vehicle_data>
        <vehicle interest='buy'>
            <year>2022</year>
            <make>Hyundai</make>
            <model>Corolla</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>new</status>
        </vehicle>
        <vehicle interest='trade-in'>
            <year>2019</year>
            <make>Toyota</make>
            <model>Accent</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>used</status>
        </vehicle>  
    </vehicle_data>
</calldata>

Call Notes

{primary} Call Notes Webhook will send data to an endpoint after a note is made on an existing call.

Call Notes - JSON Example

{   
    "calldrip_account_id": "123",
    "calldrip_account_name": "Calldrip Account",
    "calldrip_organization_id": "1",
    "lead": {
        "id": 345678,
        "alternate_id": "bbb8e32e-cc1c-448c-8bf7-e2462c66efcb",
        "first_name": "Jon",
        "last_name": "Doe",
        "phone_number": 5558885555,
        "email": "jon_doe@test.com",
        "notes": "Interested in blue car!"
    },
    "agent": {
        "id": 32322,
        "alternate_id" : "FJ45AB3",
        "first_name": "Fred",
        "last_name": "Johnson",
        "phone_number": 8885553333,
        "email": "fjohnson@test.com"  
    },
    "call": {
        "id": 43211234,
        "source_id": 32,
        "source_name": "Dealership Website",
        "attempts": 1,
        "duration": 100,
        "recording_url": "http://examplerecording.test/43211234",
        "inbound": 0,
        "outbound": 1,
        "clicktocall": 0,
        "whisper": "John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!",
        "status": "ANSWERED",
        "answered_by": "Fred Johnson",
        "response_time": 10,
        "origination_time": "18:29:31",
        "date_received": "2022-02-20",
        "time_received": "18:29:31"
    },
    "vehicle_data": {
        "vehicle_of_interest": {
            "year": 2022,
            "make": "Hyundai",
            "model": "Corolla",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "new"
        },
        "tradein": {
            "year": 2019,
            "make": "Toyota",
            "model": "Accent",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "used"
        }
    },
    "call_note" :{
        "id": 23456789,
        "note": "Needs follow up, Lead coming in today for purchase",
        "agent_id": 32322,
        "alternate_id": "j3rxde",
        "created_at": "2022-02-20 18:29:31"
    }
}

Call Notes - XML Example

<calldata>
    <calldrip_account_id>123</calldrip_account_id>
    <calldrip_account_name>Calldrip Account</calldrip_account_name>
    <calldrip_organization_id>1</calldrip_organization_id>
    <lead>
        <id>345678</id>
        <alternate_id>bbb8e32e-cc1c-448c-8bf7-e2462c66efcb</alternate_id>
        <first_name>Jon</first_name>
        <last_name>Doe</last_name>
        <phone>5558885555</phone>
        <email>"jon_doe@test.com"</email>
        <notes>Interested in blue car!</notes>
    </lead>
    <agent>
        <id>32322</id>
        <alternate_id>FJ45AB3</alternate_id>
        <first_name>Fred</first_name>
        <last_name>Johnson</last_name>
        <phone>8885553333</phone>
        <email>"fjohnson@test.com"</email>
    </agent>
    <call>
        <id>43211234</id>
        <source_id>32</source_id>
        <source_name>Dealership Website</source_name>
        <attempts>1</attempts>
        <duration>100</duration>
        <recording_url>http://examplerecording.test/43211234</recording_url>
        <inbound>0</inbound>
        <outbound>1</outbound>
        <clicktocall>0</clicktocall>
        <whisper>John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!</whisper>
        <status>ANSWERED</status>
        <answered_by>Fred Johnson</answered_by>
        <response_time>10</response_time>
        <origination_time>18:29:31</origination_time>
        <date_received>2022-02-20</date_received>
        <time_received>18:29:31</time_received>
    </call>
    <vehicle_data>
        <vehicle interest='buy'>
            <year>2022</year>
            <make>Hyundai</make>
            <model>Corolla</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>new</status>
        </vehicle>
        <vehicle interest='trade-in'>
            <year>2019</year>
            <make>Toyota</make>
            <model>Accent</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>used</status>
        </vehicle>  
    </vehicle_data>
    <call_note>
        <id>23456789</id>
        <note>Needs follow up, Lead coming in today for purchase</note>
        <agent_id>32322</agent_id>
        <alternate_id>j3rxde</alternate_id>
        <created_at>2022-02-20 18:29:31</created_at>
    </call_note>
</calldata>

Scored Call

{primary} This Webhook is will send data to the endpoint after the call is Scored.

Scored Call - JSON Example

{   
    "calldrip_account_id": "123",
    "calldrip_account_name": "Calldrip Account",
    "calldrip_organization_id": "1",
    "lead": {
        "id": 345678,
        "alternate_id": "bbb8e32e-cc1c-448c-8bf7-e2462c66efcb",
        "first_name": "Jon",
        "last_name": "Doe",
        "phone_number": 5558885555,
        "email": "jon_doe@test.com",
        "notes": "Interested in blue car!"
    },
    "agent": {
        "id": 32322,
        "alternate_id": "FJ45AB3",
        "first_name": "Fred",
        "last_name": "Johnson",
        "phone_number": 8885553333,
        "email": "fjohnson@test.com"  
    },
    "call": {
        "id": 43211234,
        "source_id": 32,
        "source_name": "Dealership Website",
        "attempts": 1,
        "duration": 100,
        "recording_url": "http://examplerecording.test/43211234",
        "inbound": 0,
        "outbound": 1,
        "clicktocall": 0,
        "whisper": "John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!",
        "status": "ANSWERED",
        "answered_by":"Fred Johnson",
        "response_time": 10,
        "origination_time": "18:29:31",
        "date_received": "2022-02-20",
        "time_received": "18:29:31"
    },
    "vehicle_data": {
        "vehicle_of_interest": {
            "year": 2022,
            "make": "Hyundai",
            "model": "Corolla",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "new"
        },
        "tradein": {
            "year": 2019,
            "make": "Toyota",
            "model": "Accent",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "used"
        }
    },
    "scored_call" :{
        "percentage":83,
        "is_goal":0,
        "alert_ tags": {
          "Missed Opportunity":1
        },
        "goal_ tags": {
          "Driving Directions":1, 
          "Good Review":1
        },
        "call_tags": {
          "Good Review":1,
          "Enthusiastic Greeting":1,
          "Taking Control":1,
          "Customer Information":1,
          "Scored":1,
          "Missed Opportunity":1,
          "Conversation":1,
          "Coached":1,
          "Driving Directions":1
        },
        "opportunity": 0,
        "result": "Conversation",
        "note": "Summery notes from scored Call",
        "created_at": "2022-02-21 06:19:45"
    },
,
}

Scored Call - XML Example

<calldata>
    <calldrip_account_id>123</calldrip_account_id>
    <calldrip_account_name>Calldrip Account</calldrip_account_name>
    <calldrip_organization_id>1</calldrip_organization_id>
    <lead>
        <id>345678</id>
        <alternate_id>bbb8e32e-cc1c-448c-8bf7-e2462c66efcb</alternate_id>
        <first_name>Jon</first_name>
        <last_name>Doe</last_name>
        <phone>5558885555</phone>
        <email>"jon_doe@test.com"</email>
        <notes>Interested in blue car!</notes>
    </lead>
    <agent>
        <id>32322</id>
        <alternate_id>FJ45AB3</alternate_id>
        <first_name>Fred</first_name>
        <last_name>Johnson</last_name>
        <phone>8885553333</phone>
        <email>"fjohnson@test.com"</email>
    </agent>
    <call>
        <id>43211234</id>
        <source_id>32</source_id>
        <source_name>Dealership Website</source_name>
        <attempts>1</attempts>
        <duration>100</duration>
        <recording_url>http://examplerecording.test/43211234</recording_url>
        <inbound>0</inbound>
        <outbound>1</outbound>
        <clicktocall>0</clicktocall>
        <whisper>John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!</whisper>
        <status>ANSWERED</status>
        <answered_by>Fred Johnson</answered_by>
        <response_time>10</response_time>
        <origination_time>18:29:31</origination_time>
        <date_received>2022-02-20</date_received>
        <time_received>18:29:31</time_received>
    </call>
    <vehicle_data>
        <vehicle interest='buy'>
            <year>2022</year>
            <make>Hyundai</make>
            <model>Corolla</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>new</status>
        </vehicle>
        <vehicle interest='trade-in'>
            <year>2019</year>
            <make>Toyota</make>
            <model>Accent</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>used</status>
        </vehicle>  
    </vehicle_data>
    <scored_call>
        <percentage>83</percentage>
        <is_goal>1</is_goal>
        <alert_tags>Missed Opportunity</alert_tags>
        <goal_tags>Driving Directions,Good Review</goal_tags>
        <call_tags>Good Review, Enthusiastic Greeting, Taking Control, Customer Information, Scored, Missed Opportunity, Conversation, Coached, Driving Directions</call_tags>
        <opportunity>0</opportunity>
        <result>Conversation</result>
        <note> Notes from scored Call</note>
        <created_at>2022-02-21 06:19:45</created_at> 
    </scored_call>
</calldata>

Coached Call

{primary} This Webhook is will send scoring and coaching data to the endpoint after the call has been coached.

Coached Call - JSON Example

{   
    "calldrip_account_id": "123",
    "calldrip_account_name": "Calldrip Account",
    "calldrip_organization_id": "1",
    "lead": {
        "id": 345678,
        "alternate_id": "bbb8e32e-cc1c-448c-8bf7-e2462c66efcb",
        "first_name": "Jon",
        "last_name": "Doe",
        "phone_number": 5558885555,
        "email": "jon_doe@test.com",
        "notes": "Interested in blue car!"
    },
    "agent": {
        "id": 32322,
        "alternate_id" : "FJ45AB3",
        "first_name": "Fred",
        "last_name": "Johnson",
        "phone_number": 8885553333,
        "email": "fjohnson@test.com"  
    },
    "call": {
        "id": 43211234,
        "source_id": 32,
        "source_name": "Dealership Website",
        "attempts": 1,
        "duration": 100,
        "recording_url": "http://examplerecording.test/43211234",
        "inbound": 0,
        "outbound": 1,
        "clicktocall": 0,
        "whisper": "John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!",
        "status": "ANSWERED",
        "answered_by": "Fred Johnson",
        "response_time": 10,
        "origination_time": "18:29:31",
        "date_received": "2022-02-20",
        "time_received": "18:29:31"
    },
    "vehicle_data": {
        "vehicle_of_interest": {
            "year": 2022,
            "make": "Hyundai",
            "model": "Corolla",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "new"
        },
        "tradein": {
            "year": 2019,
            "make": "Toyota",
            "model": "Accent",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "used"
        }
    },
    "scored_call" :{
        "percentage":83,
        "is_goal":0,
        "alert_ tags": {
          "Missed Opportunity":1
        },
        "goal_ tags": {
          "Driving Directions":1, 
          "Good Review":1
        },
        "call_tags": {
          "Good Review":1,
          "Enthusiastic Greeting":1,
          "Taking Control":1,
          "Customer Information":1,
          "Scored":1,
          "Missed Opportunity":1,
          "Conversation":1,
          "Coached":1,
          "Driving Directions":1
        },
        "opportunity": 0,
        "result": "Conversation",
        "note": "Summery notes from scored Call",
        "created_at": "2022-02-21 06:19:45"
    },
    "coached_call" :{
        "coached_by":"Sarah Coachestien",
        "note":"Great Job on the Call! Dont forget to set a time",
        "recording":"http://examplerecording.test/43211234",
        "created_at":"2022-02-22 13:18:51"
    }
}

Coached Call - XML Example

<calldata>
    <calldrip_account_id>123</calldrip_account_id>
    <calldrip_account_name>Calldrip Account</calldrip_account_name>
    <calldrip_organization_id>1</calldrip_organization_id>
    <lead>
        <id>345678</id>
        <alternate_id>bbb8e32e-cc1c-448c-8bf7-e2462c66efcb</alternate_id>
        <first_name>Jon</first_name>
        <last_name>Doe</last_name>
        <phone>5558885555</phone>
        <email>"jon_doe@test.com"</email>
        <notes>Interested in blue car!</notes>
    </lead>
    <agent>
        <id>32322</id>
        <alternate_id>FJ45AB3</alternate_id>
        <first_name>Fred</first_name>
        <last_name>Johnson</last_name>
        <phone>8885553333</phone>
        <email>"fjohnson@test.com"</email>
    </agent>
    <call>
        <id>43211234</id>
        <source_id>32</source_id>
        <source_name>Dealership Website</source_name>
        <attempts>1</attempts>
        <duration>100</duration>
        <recording_url>http://examplerecording.test/43211234</recording_url>
        <inbound>0</inbound>
        <outbound>1</outbound>
        <clicktocall>0</clicktocall>
        <whisper>John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!</whisper>
        <status>ANSWERED</status>
        <answered_by>Fred Johnson</answered_by>
        <response_time>10</response_time>
        <origination_time>18:29:31</origination_time>
        <date_received>2022-02-20</date_received>
        <time_received>18:29:31</time_received>
    </call>
    <vehicle_data>
        <vehicle interest='buy'>
            <year>2022</year>
            <make>Hyundai</make>
            <model>Corolla</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>new</status>
        </vehicle>
        <vehicle interest='trade-in'>
            <year>2019</year>
            <make>Toyota</make>
            <model>Accent</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>used</status>
        </vehicle>  
    </vehicle_data>
    <scored_call>
        <percentage>83</percentage>
        <is_goal>1</is_goal>
        <alert_tags>Missed Opportunity</alert_tags>
        <goal_tags>Driving Directions,Good Review</goal_tags>
        <call_tags>Good Review, Enthusiastic Greeting, Taking Control, Customer Information, Scored, Missed Opportunity, Conversation, Coached, Driving Directions</call_tags>
        <opportunity>0</opportunity>
        <result>Conversation</result>
        <note> Notes from scored Call</note>
        <created_at>2022-02-21 06:19:45</created_at> 
    </scored_call>
    <coached_call>
        <coached_by>Sarah Coachestien</coached_by>
        <note>Great Job on the Call! Dont forget to set a time</note>
        <recording>http://examplerecording.test/43211234</recording>
        <created_at>2022-02-22 13:18:51</created_at>
    </coached_call>
</calldata>