Webhooks

Introduction:

{primary} Webhooks allow for the call data generated by your Calldrip Account to be sent to a location of your choosing (i.e. your chosen CRM).

After an agent presses 1 and/or after the call, we send the call data in either JSON or XML format to the specified endpoint. These parameters can be added or changed via your Calldrip Account.

Setup

{primary} Webhook Setup Key Definitions:

"Endpoint" : URL you want the data to be sent to

"Data Format" : Data can be sent in JSON or XML

"Add to" : Pick which Calldrip flows to add 'Agent Presses 1' and/or 'After the Call' webhooks to.

Calldrip's Webhook Integration Page

{success} Flow Types:
"Inbound" : Leads that call a Number
"Outbound" : Leads we turned into a call (Webleads, Email Parsing, Leads via Integrations)

You do not need to add flows to Call Notes, Scoring, or Coaching!

Parameters

ParameterDescription
Calldata Call Obj Data
calldrip_account_id Calldrip's account ID the call belongs to
calldrip_account_name Your Account's Name
calldrip_organization_id Calldrip's organization ID the account belongs to
lead Lead Obj
id Calldrip's lead ID
alternate_id Unique ID from lead source **(ex. Your CRM's lead ID)**
first_name Lead's first name
last_name Lead's last name
phone_number Lead's phone number
email Lead's email address
notes Notes from lead
agent Agent Obj
id Calldrip's agent ID *will be null if no Agent Answers call.
alternate_id Unique Agent Id (ex. Your CRM's Agent ID)**
first_name Agent's first name
last_name Agent's last name
phone_number Agent's phone number
email Agent's email address
call Call Obj
id Calldrip's call ID
source_id Calldrip's source ID
source_name Name of the source the lead is from
attempts How many attempts were made on Call
duration Duration of the call in seconds **(seconds)**
recording_url URL for the call recording
inbound Is Call inbound, boolean (0, 1)
outbound Is Call outbound, boolean (0, 1)
clicktocall Is Call to call, boolean (0, 1)
whisper Automated message given when call is first answered by agent
status Call status Options: Talking, Answered, Attempted, After Hours, Not Called, Failover
answered_by Call Answered By. User's Name or If Agent Data is Null it will have the Final destination number or the BDC Name
response_time Response time call is answered in seconds **(seconds)**
origination_time Call Origination Time; when the call came in **(24-hr UTC)**
date_received Date the call was received **(2022-02-20, YYYY-MM-DD)**
time_received Time the call was received **(18:29:31, 24-hr UTC)**
vehicle_data Vehicle Obj
vehicle_of_interest Interested vehicle Obj
year Year of interested vehicle
make Make of interested vehicle
model Model of interested vehicle
vin Vin of interested vehicle
registration_number Registration number of interested vehicle
status Status of interested vehicle
tradein Trade in vehicle Obj
year Year of trade in
make Make of trade in
model Model of trade in
vin Vin of trade in
registration_number Registration number of trade in
status Status of trade in
call_note Call Note Obj (Additional Notes sent after call)
id Calldrip's note ID
note Note message (250 Char limit)
agent_id Calldrip's agent ID
alternate_id Your unique ID for user **(ex. Your CRM User's ID)**
created_at Note Created Date **(2022-02-20 18:29:31)**
scored_call Call Scoring Obj (Additional data sent after call is Scored)
alert_tags Alert tags associated with call
goal_tags Goal tags associated with call
score_tags Score tags associated with call
opportunity If call was opportunity, Boolean (0, 1)
result Scorecard result
note Scored notes summary
created_at Scored Date **(2022-02-20 18:29:31)**
coached_call Call Coaching Obj (Additional data sent after call is Coahced)
coached_by Name of person who coached call
note Notes summary from coached call
recording Link to call recording and coach recording
created_at Coached Date **(2022-02-20 18:29:31)**

Examples

Agent Presses 1

{primary} This Webhook is will send data to an endpoint when the agent presses 1 before the call is connected to the lead.

Some data may be listed as null or blank & will have more data on the after the call webhook. (ex. call.duration, call.recording)

Agent Press 1 - JSON Example 


  {   
      "calldrip_account_id": "123",
      "calldrip_account_name": "Calldrip Account",
      "calldrip_organization_id": "1",
      "lead": {
          "id": 345678,
          "alternate_id": "bbb8e32e-cc1c-448c-8bf7-e2462c66efcb",
          "first_name": "Jon",
          "last_name": "Doe",
          "phone_number": 5558885555,
          "email": "jon_doe@test.com",
          "notes": "Interested in blue car!"
      },
      "agent": {
          "id": 32322,
          "alternate_id": "FJ45AB3",
          "first_name": "Fred",
          "last_name": "Johnson",
          "phone_number": 8885553333,
          "email": "fjohnson@test.com"  
      },
      "call": {
          "id": 43211234,
          "source_id": 32,
          "source_name": "Dealership Website",
          "attempts": 1,
          "duration": null,
          "recording_url": null,
          "inbound": 0,
          "outbound": 1,
          "clicktocall": 0,
          "whisper": "John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!",
          "status": "Talking",
          "answered_by": "Fred Johnson",
          "response_time": 10,
          "origination_time": "18:29:31",
          "date_received": "2022-02-20",
          "time_received": "18:29:31"
      },
      "vehicle_data": {
          "vehicle_of_interest": {
              "year": 2022,
              "make": "Hyundai",
              "model": "Corolla",
              "vin": 9876543210,
              "registration_number": 345623109233,
              "status": "new"
          },
          "tradein": {
              "year": 2019,
              "make": "Toyota",
              "model": "Accent",
              "vin": 9876543210,
              "registration_number": 345623109233,
              "status": "used"
          }
      }
  }

Agent Presses 1 - XML Example 

<calldata>
    <calldrip_account_id>123</calldrip_account_id>
    <calldrip_account_name>Calldrip Account</calldrip_account_name>
    <calldrip_organization_id>1</calldrip_organization_id>
    <lead>
        <id>345678</id>
        <alternate_id>bbb8e32e-cc1c-448c-8bf7-e2462c66efcb</alternate_id>
        <first_name>Jon</first_name>
        <last_name>Doe</last_name>
        <phone>5558885555</phone>
        <email>"jon_doe@test.com"</email>
        <notes>Interested in blue car!</notes>
    </lead>
    <agent>
        <id>32322</id>
        <alternate_id>FJ45AB3</alternate_id>",
        <first_name>Fred</first_name>
        <last_name>Johnson</last_name>
        <phone>8885553333</phone>
        <email>"fjohnson@test.com"</email>
    </agent>
    <call>
        <id>43211234</id>
        <source_id>32</source_id>
        <source_name>Dealership Website</source_name>
        <attempts>1</attempts>
        <duration></duration>
        <recording_url></recording_url>
        <inbound>0</inbound>
        <outbound>1</outbound>
        <clicktocall>0</clicktocall>
        <whisper>John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!</whisper>
        <status>Talking</status>
        <answered_by>Fred Johnson</answered_by>
        <response_time>10</response_time>
        <origination_time>18:29:31</origination_time>
        <date_received>2022-02-20</date_received>
        <time_received>18:29:31</time_received>
    </call>
    <vehicle_data>
        <vehicle interest='buy'>
            <year>2022</year>
            <make>Hyundai</make>
            <model>Corolla</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>new</status>
        </vehicle>
        <vehicle interest='trade-in'>
            <year>2019</year>
            <make>Toyota</make>
            <model>Accent</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>used</status>
        </vehicle>  
    </vehicle_data>
</calldata>

After the Call

{primary} This Webhook is will send data to an endpoint after the call has been completed.

Other call status options: Talking, Answered, Attempted, After Hours, Not Called, & Canceled

Some data might be set as null or blank depending on what information has been sent to Calldrip (ex. Vehicle_data).

After the Call - JSON Example 

{   
    "calldrip_account_id": "123",
    "calldrip_account_name": "Calldrip Account",
    "calldrip_organization_id": "1",
    "lead": {
        "id": 345678,
        "alternate_id": "bbb8e32e-cc1c-448c-8bf7-e2462c66efcb",
        "first_name": "Jon",
        "last_name": "Doe",
        "phone_number": 5558885555,
        "email": "jon_doe@test.com",
        "notes": "Interested in blue car!"
    },
    "agent": {
        "id": 32322,
        "alternate_id" : "FJ45AB3", 
        "first_name": "Fred",
        "last_name": "Johnson",
        "phone_number": 8885553333,
        "email": "fjohnson@test.com"  
    },
    "call": {
        "id": 43211234,
        "source_id": 32,
        "source_name": "Dealership Website",
        "attempts": 1,
        "duration": 100,
        "recording_url": "http://examplerecording.test/43211234",
        "inbound": 0,
        "outbound": 1,
        "clicktocall": 0,
        "whisper": "John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!",
        "status": "ANSWERED",
        "answered_by": "Fred Johnson",
        "response_time": 10,
        "origination_time": "18:29:31",
        "date_received": "2022-02-20",
        "time_received": "18:29:31"
    },
    "vehicle_data": {
        "vehicle_of_interest": {
            "year": 2022,
            "make": "Hyundai",
            "model": "Corolla",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "new"
        },
        "tradein": {
            "year": 2019,
            "make": "Toyota",
            "model": "Accent",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "used"
        }
    }
}

After the Call - XML Example 

<calldata>
    <calldrip_account_id>123</calldrip_account_id>
    <calldrip_account_name>Calldrip Account</calldrip_account_name>
    <calldrip_organization_id>1</calldrip_organization_id>
    <lead>
        <id>345678</id>
        <alternate_id>bbb8e32e-cc1c-448c-8bf7-e2462c66efcb</alternate_id>
        <first_name>Jon</first_name>
        <last_name>Doe</last_name>
        <phone>5558885555</phone>
        <email>"jon_doe@test.com"</email>
        <notes>Interested in blue car!</notes>
    </lead>
    <agent>
        <id>32322</id>
        <alternate_id>FJ45AB3</alternate_id>
        <first_name>Fred</first_name>
        <last_name>Johnson</last_name>
        <phone>8885553333</phone>
        <email>"fjohnson@test.com"</email>
    </agent>
    <call>
        <id>43211234</id>
        <source_id>32</source_id>
        <source_name>Dealership Website</source_name>
        <attempts>1</attempts>
        <duration>100</duration>
        <recording_url>http://examplerecording.test/43211234</recording_url>
        <inbound>0</inbound>
        <outbound>1</outbound>
        <clicktocall>0</clicktocall>
        <whisper>John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!</whisper>
        <status>ANSWERED</status>
        <answered_by>Fred Johnson</answered_by>
        <response_time>10</response_time>
        <origination_time>18:29:31</origination_time>
        <date_received>2022-02-20</date_received>
        <time_received>18:29:31</time_received>
    </call>
    <vehicle_data>
        <vehicle interest='buy'>
            <year>2022</year>
            <make>Hyundai</make>
            <model>Corolla</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>new</status>
        </vehicle>
        <vehicle interest='trade-in'>
            <year>2019</year>
            <make>Toyota</make>
            <model>Accent</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>used</status>
        </vehicle>  
    </vehicle_data>
</calldata>

Call Notes

{primary} Call Notes Webhook will send data to an endpoint after a note is made on an existing call.

Call Notes - JSON Example 

{   
    "calldrip_account_id": "123",
    "calldrip_account_name": "Calldrip Account",
    "calldrip_organization_id": "1",
    "lead": {
        "id": 345678,
        "alternate_id": "bbb8e32e-cc1c-448c-8bf7-e2462c66efcb",
        "first_name": "Jon",
        "last_name": "Doe",
        "phone_number": 5558885555,
        "email": "jon_doe@test.com",
        "notes": "Interested in blue car!"
    },
    "agent": {
        "id": 32322,
        "alternate_id" : "FJ45AB3",
        "first_name": "Fred",
        "last_name": "Johnson",
        "phone_number": 8885553333,
        "email": "fjohnson@test.com"  
    },
    "call": {
        "id": 43211234,
        "source_id": 32,
        "source_name": "Dealership Website",
        "attempts": 1,
        "duration": 100,
        "recording_url": "http://examplerecording.test/43211234",
        "inbound": 0,
        "outbound": 1,
        "clicktocall": 0,
        "whisper": "John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!",
        "status": "ANSWERED",
        "answered_by": "Fred Johnson",
        "response_time": 10,
        "origination_time": "18:29:31",
        "date_received": "2022-02-20",
        "time_received": "18:29:31"
    },
    "vehicle_data": {
        "vehicle_of_interest": {
            "year": 2022,
            "make": "Hyundai",
            "model": "Corolla",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "new"
        },
        "tradein": {
            "year": 2019,
            "make": "Toyota",
            "model": "Accent",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "used"
        }
    },
    "call_note" :{
        "id": 23456789,
        "note": "Needs follow up, Lead coming in today for purchase",
        "agent_id": 32322,
        "alternate_id": "j3rxde",
        "created_at": "2022-02-20 18:29:31"
    }
}

Call Notes - XML Example 


<calldata>
    <calldrip_account_id>123</calldrip_account_id>
    <calldrip_account_name>Calldrip Account</calldrip_account_name>
    <calldrip_organization_id>1</calldrip_organization_id>
    <lead>
        <id>345678</id>
        <alternate_id>bbb8e32e-cc1c-448c-8bf7-e2462c66efcb</alternate_id>
        <first_name>Jon</first_name>
        <last_name>Doe</last_name>
        <phone>5558885555</phone>
        <email>"jon_doe@test.com"</email>
        <notes>Interested in blue car!</notes>
    </lead>
    <agent>
        <id>32322</id>
        <alternate_id>FJ45AB3</alternate_id>
        <first_name>Fred</first_name>
        <last_name>Johnson</last_name>
        <phone>8885553333</phone>
        <email>"fjohnson@test.com"</email>
    </agent>
    <call>
        <id>43211234</id>
        <source_id>32</source_id>
        <source_name>Dealership Website</source_name>
        <attempts>1</attempts>
        <duration>100</duration>
        <recording_url>http://examplerecording.test/43211234</recording_url>
        <inbound>0</inbound>
        <outbound>1</outbound>
        <clicktocall>0</clicktocall>
        <whisper>John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!</whisper>
        <status>ANSWERED</status>
        <answered_by>Fred Johnson</answered_by>
        <response_time>10</response_time>
        <origination_time>18:29:31</origination_time>
        <date_received>2022-02-20</date_received>
        <time_received>18:29:31</time_received>
    </call>
    <vehicle_data>
        <vehicle interest='buy'>
            <year>2022</year>
            <make>Hyundai</make>
            <model>Corolla</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>new</status>
        </vehicle>
        <vehicle interest='trade-in'>
            <year>2019</year>
            <make>Toyota</make>
            <model>Accent</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>used</status>
        </vehicle>  
    </vehicle_data>
    <call_note>
        <id>23456789</id>
        <note>Needs follow up, Lead coming in today for purchase</note>
        <agent_id>32322</agent_id>
        <alternate_id>j3rxde</alternate_id>
        <created_at>2022-02-20 18:29:31</created_at>
    </call_note>
</calldata>

Scored Call

{primary} This Webhook is will send data to the endpoint after the call is Scored.

Scored Call - JSON Example 

{   
    "calldrip_account_id": "123",
    "calldrip_account_name": "Calldrip Account",
    "calldrip_organization_id": "1",
    "lead": {
        "id": 345678,
        "alternate_id": "bbb8e32e-cc1c-448c-8bf7-e2462c66efcb",
        "first_name": "Jon",
        "last_name": "Doe",
        "phone_number": 5558885555,
        "email": "jon_doe@test.com",
        "notes": "Interested in blue car!"
    },
    "agent": {
        "id": 32322,
        "alternate_id": "FJ45AB3",
        "first_name": "Fred",
        "last_name": "Johnson",
        "phone_number": 8885553333,
        "email": "fjohnson@test.com"  
    },
    "call": {
        "id": 43211234,
        "source_id": 32,
        "source_name": "Dealership Website",
        "attempts": 1,
        "duration": 100,
        "recording_url": "http://examplerecording.test/43211234",
        "inbound": 0,
        "outbound": 1,
        "clicktocall": 0,
        "whisper": "John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!",
        "status": "ANSWERED",
        "answered_by":"Fred Johnson",
        "response_time": 10,
        "origination_time": "18:29:31",
        "date_received": "2022-02-20",
        "time_received": "18:29:31"
    },
    "vehicle_data": {
        "vehicle_of_interest": {
            "year": 2022,
            "make": "Hyundai",
            "model": "Corolla",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "new"
        },
        "tradein": {
            "year": 2019,
            "make": "Toyota",
            "model": "Accent",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "used"
        }
    },
    "scored_call" :{
        "percentage":83,
        "is_goal":0,
        "alert_ tags": {
          "Missed Opportunity":1
        },
        "goal_ tags": {
          "Driving Directions":1, 
          "Good Review":1
        },
        "call_tags": {
          "Good Review":1,
          "Enthusiastic Greeting":1,
          "Taking Control":1,
          "Customer Information":1,
          "Scored":1,
          "Missed Opportunity":1,
          "Conversation":1,
          "Coached":1,
          "Driving Directions":1
        },
        "opportunity": 0,
        "result": "Conversation",
        "note": "Summery notes from scored Call",
        "created_at": "2022-02-21 06:19:45"
    },
,
}

Scored Call - XML Example 


<calldata>
    <calldrip_account_id>123</calldrip_account_id>
    <calldrip_account_name>Calldrip Account</calldrip_account_name>
    <calldrip_organization_id>1</calldrip_organization_id>
    <lead>
        <id>345678</id>
        <alternate_id>bbb8e32e-cc1c-448c-8bf7-e2462c66efcb</alternate_id>
        <first_name>Jon</first_name>
        <last_name>Doe</last_name>
        <phone>5558885555</phone>
        <email>"jon_doe@test.com"</email>
        <notes>Interested in blue car!</notes>
    </lead>
    <agent>
        <id>32322</id>
        <alternate_id>FJ45AB3</alternate_id>
        <first_name>Fred</first_name>
        <last_name>Johnson</last_name>
        <phone>8885553333</phone>
        <email>"fjohnson@test.com"</email>
    </agent>
    <call>
        <id>43211234</id>
        <source_id>32</source_id>
        <source_name>Dealership Website</source_name>
        <attempts>1</attempts>
        <duration>100</duration>
        <recording_url>http://examplerecording.test/43211234</recording_url>
        <inbound>0</inbound>
        <outbound>1</outbound>
        <clicktocall>0</clicktocall>
        <whisper>John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!</whisper>
        <status>ANSWERED</status>
        <answered_by>Fred Johnson</answered_by>
        <response_time>10</response_time>
        <origination_time>18:29:31</origination_time>
        <date_received>2022-02-20</date_received>
        <time_received>18:29:31</time_received>
    </call>
    <vehicle_data>
        <vehicle interest='buy'>
            <year>2022</year>
            <make>Hyundai</make>
            <model>Corolla</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>new</status>
        </vehicle>
        <vehicle interest='trade-in'>
            <year>2019</year>
            <make>Toyota</make>
            <model>Accent</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>used</status>
        </vehicle>  
    </vehicle_data>
    <scored_call>
        <percentage>83</percentage>
        <is_goal>1</is_goal>
        <alert_tags>Missed Opportunity</alert_tags>
        <goal_tags>Driving Directions,Good Review</goal_tags>
        <call_tags>Good Review, Enthusiastic Greeting, Taking Control, Customer Information, Scored, Missed Opportunity, Conversation, Coached, Driving Directions</call_tags>
        <opportunity>0</opportunity>
        <result>Conversation</result>
        <note> Notes from scored Call</note>
        <created_at>2022-02-21 06:19:45</created_at> 
    </scored_call>
</calldata>

Coached Call

{primary} This Webhook is will send scoring and coaching data to the endpoint after the call has been coached.

Coached Call - JSON Example 

{   
    "calldrip_account_id": "123",
    "calldrip_account_name": "Calldrip Account",
    "calldrip_organization_id": "1",
    "lead": {
        "id": 345678,
        "alternate_id": "bbb8e32e-cc1c-448c-8bf7-e2462c66efcb",
        "first_name": "Jon",
        "last_name": "Doe",
        "phone_number": 5558885555,
        "email": "jon_doe@test.com",
        "notes": "Interested in blue car!"
    },
    "agent": {
        "id": 32322,
        "alternate_id" : "FJ45AB3",
        "first_name": "Fred",
        "last_name": "Johnson",
        "phone_number": 8885553333,
        "email": "fjohnson@test.com"  
    },
    "call": {
        "id": 43211234,
        "source_id": 32,
        "source_name": "Dealership Website",
        "attempts": 1,
        "duration": 100,
        "recording_url": "http://examplerecording.test/43211234",
        "inbound": 0,
        "outbound": 1,
        "clicktocall": 0,
        "whisper": "John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!",
        "status": "ANSWERED",
        "answered_by": "Fred Johnson",
        "response_time": 10,
        "origination_time": "18:29:31",
        "date_received": "2022-02-20",
        "time_received": "18:29:31"
    },
    "vehicle_data": {
        "vehicle_of_interest": {
            "year": 2022,
            "make": "Hyundai",
            "model": "Corolla",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "new"
        },
        "tradein": {
            "year": 2019,
            "make": "Toyota",
            "model": "Accent",
            "vin": 9876543210,
            "registration_number": 345623109233,
            "status": "used"
        }
    },
    "scored_call" :{
        "percentage":83,
        "is_goal":0,
        "alert_ tags": {
          "Missed Opportunity":1
        },
        "goal_ tags": {
          "Driving Directions":1, 
          "Good Review":1
        },
        "call_tags": {
          "Good Review":1,
          "Enthusiastic Greeting":1,
          "Taking Control":1,
          "Customer Information":1,
          "Scored":1,
          "Missed Opportunity":1,
          "Conversation":1,
          "Coached":1,
          "Driving Directions":1
        },
        "opportunity": 0,
        "result": "Conversation",
        "note": "Summery notes from scored Call",
        "created_at": "2022-02-21 06:19:45"
    },
    "coached_call" :{
        "coached_by":"Sarah Coachestien",
        "note":"Great Job on the Call! Dont forget to set a time",
        "recording":"http://examplerecording.test/43211234",
        "created_at":"2022-02-22 13:18:51"
    }
}

Coached Call - XML Example 


<calldata>
    <calldrip_account_id>123</calldrip_account_id>
    <calldrip_account_name>Calldrip Account</calldrip_account_name>
    <calldrip_organization_id>1</calldrip_organization_id>
    <lead>
        <id>345678</id>
        <alternate_id>bbb8e32e-cc1c-448c-8bf7-e2462c66efcb</alternate_id>
        <first_name>Jon</first_name>
        <last_name>Doe</last_name>
        <phone>5558885555</phone>
        <email>"jon_doe@test.com"</email>
        <notes>Interested in blue car!</notes>
    </lead>
    <agent>
        <id>32322</id>
        <alternate_id>FJ45AB3</alternate_id>
        <first_name>Fred</first_name>
        <last_name>Johnson</last_name>
        <phone>8885553333</phone>
        <email>"fjohnson@test.com"</email>
    </agent>
    <call>
        <id>43211234</id>
        <source_id>32</source_id>
        <source_name>Dealership Website</source_name>
        <attempts>1</attempts>
        <duration>100</duration>
        <recording_url>http://examplerecording.test/43211234</recording_url>
        <inbound>0</inbound>
        <outbound>1</outbound>
        <clicktocall>0</clicktocall>
        <whisper>John Doe, Dealership Website, NEW, 2022, Hyundai, Corolla, Interested in blue car!</whisper>
        <status>ANSWERED</status>
        <answered_by>Fred Johnson</answered_by>
        <response_time>10</response_time>
        <origination_time>18:29:31</origination_time>
        <date_received>2022-02-20</date_received>
        <time_received>18:29:31</time_received>
    </call>
    <vehicle_data>
        <vehicle interest='buy'>
            <year>2022</year>
            <make>Hyundai</make>
            <model>Corolla</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>new</status>
        </vehicle>
        <vehicle interest='trade-in'>
            <year>2019</year>
            <make>Toyota</make>
            <model>Accent</model>
            <vin>9876543210</vin>
            <registration_number>345623109233</registration_number>
            <status>used</status>
        </vehicle>  
    </vehicle_data>
    <scored_call>
        <percentage>83</percentage>
        <is_goal>1</is_goal>
        <alert_tags>Missed Opportunity</alert_tags>
        <goal_tags>Driving Directions,Good Review</goal_tags>
        <call_tags>Good Review, Enthusiastic Greeting, Taking Control, Customer Information, Scored, Missed Opportunity, Conversation, Coached, Driving Directions</call_tags>
        <opportunity>0</opportunity>
        <result>Conversation</result>
        <note> Notes from scored Call</note>
        <created_at>2022-02-21 06:19:45</created_at> 
    </scored_call>
    <coached_call>
        <coached_by>Sarah Coachestien</coached_by>
        <note>Great Job on the Call! Dont forget to set a time</note>
        <recording>http://examplerecording.test/43211234</recording>
        <created_at>2022-02-22 13:18:51</created_at>
    </coached_call>
</calldata>